Who we are
High Point Services provides handyman repairs and plumbing fixture work in Lynnwood, WA, and the Seattle area. This policy covers our website and the estimate requests sent through it.
For privacy questions or a request about your information, contact up@hp-handy.com or (425) 550-9475.
Information we collect
When you request an estimate, we collect your name, phone number, email, city or ZIP code, selected service, project description, and any other repair options you choose. Photos are optional. We also record the page used to send the request, a request reference, and the submission time.
Our hosting and security systems process technical information such as IP addresses, requested pages, browser information, timestamps, and security-check results. The form's rate limiter stores a protected identifier derived from your IP address rather than the address itself. Hosting logs and security providers may still process the actual IP address.
Send only information needed to describe the work. Do not upload payment-card details, identification documents, medical information, or private documents unrelated to the repair. Avoid including faces, personal paperwork, or security codes in project photos.
How we use your information
We use request details to review the work, prepare or discuss an estimate, contact you, and arrange service if you decide to proceed. Technical information helps us operate the website, prevent spam, investigate errors, and protect requests from abuse.
Submitting a form does not enroll you in a marketing list. The website does not create an advertising profile from your request, sell your form details, or send them to advertising networks.
Providers that process information
Requests and processed photos are stored on our server and sent to our business email through Hostinger's mail service. Hosting and email providers process that information to operate those services. People handling your request for High Point Services may access it for that purpose.
Cloudflare Turnstile checks form submissions for automated abuse. It processes technical signals from your browser and connection; our server sends the security token and IP address to Cloudflare for verification. Our integration does not send your name, email, project description, or uploaded photos to Turnstile. See the Cloudflare Turnstile Privacy Addendum and Hostinger Privacy Policy for their practices.
Providers may process information in the United States or other countries where they operate. We may also disclose relevant records when required by law or to address fraud, security incidents, or a legal claim.
Project photos
Uploaded photos are used to understand your repair request. The website processes supported images, removes embedded metadata, and sends resized copies as email attachments. It does not create a public gallery link for your uploads.
Sending a project photo for an estimate does not give us permission to publish it as advertising. Photos already displayed in the website gallery are separate from private form submissions.
Optional website analytics
With your consent, Google Analytics receives page views and events such as starting a form, attempting to send it, receiving a server confirmation, encountering a form error, or clicking a phone, email, or estimate link. A confirmed request is counted separately from a submit-button click. Analytics may also process browser and device information and technical connection information.
Our event code does not send the name, phone number, email, city or ZIP, project description, photos, or request reference entered in a form to Google Analytics. We remove query strings and fragments from page addresses sent to analytics and send only the origin of the referring website. Only approved campaign-label fields are used for attribution. We disable advertising personalization and Google signals in our tag configuration.
Google processes analytics information under its own service terms and privacy practices. See the Google Privacy Policy. Analytics reports are incomplete when visitors decline cookies, use tracking blockers, or leave before an event can be sent. They are not a substitute for the estimate records in our request system.
How long information is kept
The form system is configured to remove delivered requests and their processed photos from its working database once they are more than 90 days old, measured from submission. Requests still awaiting email delivery stay in the queue so they are not silently lost.
That cleanup does not delete copies already sent to our business mailbox or held in backups. Correspondence and records related to estimates, completed work, accounting, or disputes may be kept longer for those purposes. Security logs and provider records have separate retention periods.
Your choices and requests
You can call or email instead of submitting the online form. To ask for access to, correction of, or deletion of information you provided, contact up@hp-handy.com or (425) 550-9475. Include enough detail to locate the request, such as its reference number. Do not email sensitive identification documents.
We may need to verify that a request comes from the person concerned. Some records may need to be retained for completed work, legal obligations, security, or a dispute. We will explain any applicable limitation when responding. Rights and required response periods depend on the law that applies to your request.
Security and other websites
We use HTTPS, server-side validation, restricted data access, and spam protection. No website, email service, or storage system can guarantee complete security.
Links to Google reviews and other external websites lead to services with their own privacy practices. This policy does not control those services. Our estimate form is intended for adults arranging property repairs, not for collecting information from children under 13. Contact us if you believe a child has submitted personal information.
Policy updates
We will update this page when the website's information practices change and show the revised date above. Questions about this policy can be sent to up@hp-handy.com or (425) 550-9475.